This page explains how to delete your account and the personal information associated with it. It covers both mobile apps published by TrackStat, a division of Automatic Practice Profits: the TrackStat Mobile App and Scheduler Pro – for patients.
You do not need to be signed in, and you do not need to have the app installed, to make a deletion request using the email route below.
Your practice invites you to Scheduler Pro after your first visit — you cannot sign up independently. You can delete the information the app holds about you yourself, at any time.
This deletes the patient information the app holds about you, including your appointments with that practice. You can do this yourself at any time, without contacting us.
Removing your data does not uninstall the app. If you also want the app off your device, remove it the usual way through your device’s app settings.
TrackStat Mobile App accounts are created and managed by the healthcare practice that employs you. There is no self-registration, and there is no self-service delete button in the app.
The app holds only your name, your work email address, and the password you use to sign in. Everything else you see in the app is synced from your practice’s EHR. TrackStat only reads that data, and any deletion of it must be carried out in your practice’s own systems.
Your practice administrator can remove your account and revoke your access directly. This is the fastest route and is usually handled the same day.
Email support@trackstat.org if you are unable to reach your practice administrator. Please include your work email address and the name of your practice, and we will pass your request on to them.
What we hold differs between patients and practice staff, so we delete whichever of the following applies to you.
Because we work with healthcare practices, we verify the identity of anyone making a deletion request before acting on it, and we may contact you to confirm. This step exists to prevent your records from being deleted by someone other than you.
Email support@trackstat.org. There is no fee for making a deletion request.
