★★★★★“We increased our patient visits”
★★★★★“Our staff loves it!”
★★★★★“Super easy to use”

Frequently Asked Questions

How Does This Connect To My EMR?

Cloud-based integrations are performed in the cloud. Server-based programs such as ChiroTouch or Eclipse have a communication program that connects with your software directly, allowing us to have all your necessary data in the cloud.

How Do I Access Your Program?

You will securely access TrackStat through our web-based application. That means you can access your data anywhere you have internet access.

How Much Training Is Required?

Our team members will guide you through the process and will assist your staff through any automation setups. Once those are set up once, you should not have to update them again. If any questions arise, please note that training is included.

Will This Really Give Me A 10-20% Increase In Profit?

Increasing your profit is simple. Attract more new patients. Convert more new patients into treatment plans. Track them through the completion of their treatment plan. Then convert them into maintenance care..

We have automation in place to move people through your practice, but if your staff had a list of patients to call that were on treatment plans or maintenance care or old qualified patients to call, they could easily get them back on the schedule. We have a patient visit booster that shows your team the easiest places to find patients in your database that are likely to schedule an appointment. You even have a collection per visit average and accounts receivable tool to help you increase your collections.

Even if you were already using another company for appointment reminders, reviews, online scheduling. Our patient tracking and statistics will help you take your practice to the next level, via staff driven systems.

What Type Of Practice Is A Good Candidate?

  • Low overhead offices who want to automate everything
  • Anyone who wants to prevent patients from falling through the cracks
  • Anyone who wants better staff accountability systems and NOT just automated reviews or appointment reminders
  • Anyone who would like to turn their practice into a successful business

How Long Does It Take To Get Set Up?

Most practices are running after about two calls. The first gets your essentials configured — online scheduling, forms, reminders, and automations. The one thing outside our control is text messaging: carriers require every business to be approved before it can send texts, and that takes 5–7 business days. You are not capped at two calls, so book as many as you need.

Which Plan Should I Start With?

Most people sign up on Silver. It covers the texting requirements and includes the mobile apps, which tend to become the feature offices use most. Newer practices often start on Bronze and move up as they grow.

If 3,000 texts sounds tight, it usually is not: unused credits roll over, and our filters let you spend far fewer texts on automations and large marketing sends. For practices seeing 150 visits a week or fewer, Silver is plenty — though AI texting does use more, so factor that in if you add Jaz.

Need more? Extra texts run $15 per 1,000, dropping to $10 per 1,000 once you are above 10,000.

Will My Staff Actually Have Less Work?

Less of the work that does not need a person. Our AI and automations handle the follow-up your team does by hand today — reminders, recalls, and chasing patients who have drifted. For the patients who do not respond to any of it, there is a dedicated non-responder workflow, so nobody quietly falls off the list. Each week we tell you which patients are worth reaching out to, and show you how the practice is tracking.

Your staff will still have plenty to do. It just shifts to the things AI cannot do — the human-to-human work that happens in your office. Most owners do not mind a monthly subscription when it moves their bottom line 10–20%.

Which EMRs Do You Integrate With?

ChiroTouch, Prompt, ClinicMind, Genesis, Eclipse, IntakeQ, Fortis, FormDr, Cash Practice, and HighLevel. Cloud systems connect directly; server-based systems such as ChiroTouch and Eclipse use a small communication program that syncs your data to the cloud. Do not see yours? Ask us — we add integrations regularly.

Do I Have To Switch EMRs?

No, as long as we integrate with the one you are on. TrackStat sits on top of your existing EMR and acts on the data already in it, so nothing about your charting or clinical workflow changes. Check the integration list above, and if you do not see your system, ask us.

What Are The Next Steps?

Most people start with a short Zoom. If it looks like a fit, you will sign a BAA — the HIPAA agreement required before we can work with your patient data — and move into a guided free trial. Guided means we do not hand you a login and disappear: we make sure you can log in, add your users, reach our support chat, and book a call, then walk you through how TrackStat solves the specific problem that brought you to us.

TrackStat helps you:

  • Reactivate more patients
  • Improve Communication between staff members and patients
  • Increases your patient visits Attract more patients with 5-star reviews
  • Schedule patients without staff interaction
  • Automate statistics
  • Achieve a staff driven office

TrackStat is an activity-driven program that helps your staff accomplish the most essential tasks within minutes—allowing your team to effectively multitask in between phone calls and patient appointments.

Our clinics may be slightly different, but we all share the same goal of doing more with less. TrackStat is a versatile software that helps us do more with less. Schedule a demo to see what TrackStat can do for your clinic at www.TrackStat.org.

I look forward to helping you do more with less.

Naota Hashimoto, DC