Chiropractic AI Automation FAQs | TrackStat

Which chiropractic EHR systems integrate with TrackStat, and how does the connection work?

TrackStat supports ChiroTouch, ChiroUp, Prompt, ClinicMind, Genesis, and Eclipse, as well as IntakeQ, FormDr, Fortis, Cash Practice, and HighLevel. Supported cloud systems connect directly. Server-based systems such as ChiroTouch and Eclipse use a small synchronization program to transfer supported data to TrackStat’s cloud platform. TrackStat itself is web-based, so authorized staff can access it from different locations. If your software is not listed, ask TrackStat about current integration availability; compatibility and supported functions may vary by system.

Do I have to switch chiropractic EHR software to use TrackStat?

No. If TrackStat integrates with your existing EHR, you can keep using it for charting and clinical workflows. TrackStat operates alongside that system, using supported practice data for administrative automation, scheduling insights, and patient follow-up. You do not need to migrate your clinical records simply to use TrackStat.

Can TrackStat work with an on-premises or server-based chiropractic EHR?

Yes, for supported server-based systems. TrackStat uses a small local synchronization program to send supported practice data to its cloud platform. This allows the practice to retain its existing server-based EHR while accessing TrackStat’s web-based administrative tools. The exact setup depends on the EHR and the practice’s environment.

How is TrackStat different from chiropractic texting or appointment reminder software?

Conventional texting software sends messages according to schedules or instructions set by the office. TrackStat combines patient communication with AI-assisted scheduling insights and follow-up workflows. It examines available patient scheduling habits and payment history to help staff identify patients who may be more likely to book an appointment in the coming week. TrackStat also helps a chiropractic office track inactive patients and patients who have not responded to outreach. Its purpose is to help staff decide whom to contact and organize follow-up, not just send reminders.

Can TrackStat help reactivate chiropractic patients who have stopped coming in?

Yes. TrackStat can identify patients who have not returned, show visit-number patterns associated with patients dropping off, and support automated education and follow-up based on where a patient is in their care. The practice chooses which patient groups to include in its reactivation workflows. TrackStat also identifies non-responders and highlights patients who may be more likely to schedule. Outreach should follow patient communication preferences and the practice’s clinical recommendations. Automation does not guarantee that a patient will return.

How can a chiropractic office identify patients who stop scheduling visits?

TrackStat analyzes visit and appointment patterns to show where patients tend to stop scheduling. Its patient-tracking and non-responder workflows help staff see which individuals may need appropriate follow-up, instead of manually reviewing every inactive patient record.

How does TrackStat use AI to help fill a chiropractic appointment schedule?

TrackStat uses available scheduling patterns and payment history to identify patients who may be more likely to book soon. Staff can use these insights to prioritize outreach while automated follow-up helps keep track of patients who have not responded. Actual appointment bookings depend on patient choices, the practice’s availability, and other factors.

What is Jaz, TrackStat’s AI receptionist for chiropractic practices?

Jaz is an optional TrackStat AI receptionist that answers incoming phone calls, responds to routine patient questions, and schedules or reschedules appointments for new and existing patients. It is designed to handle routine administrative calls so staff can devote more time to patients in the office and situations requiring personal attention. Jaz costs $150 per month and includes 500 AI minutes. It requires TrackStat’s separately priced missed-call text-back add-on. Confirm the current add-on price and any additional minute charges with TrackStat before subscribing.

Can Jaz answer calls and schedule or reschedule chiropractic appointments?

Yes. Jaz handles inbound phone calls and can schedule or reschedule new and existing patients using the practice’s configured scheduling arrangements. It can also answer routine questions. Which scheduling actions it can complete depends on the office’s setup and supported integrations.

Will TrackStat and Jaz reduce work for my chiropractic front desk?

They can reduce repetitive administrative work. Jaz handles routine inbound calls about scheduling and appointment changes, while TrackStat helps staff identify patients to contact and keeps non-responders visible in a dedicated workflow. Your team can spend more time assisting patients in the office. The amount of work saved varies with call volume, practice workflows, and the types of questions patients ask.

Does Jaz speak Spanish or handle patient texts and emails?

As of September 2026, Jaz handles phone calls in English. Spanish-language support and Jaz text and email capabilities are planned for Q4 2026; they are not described here as currently available. TrackStat’s broader automation platform has patient messaging features separate from Jaz’s current voice functions. Confirm the latest release status directly with TrackStat.

Does TrackStat help chiropractors track personal injury cases?

Yes. TrackStat keeps personal injury case information together, including outside services, first and last visit dates, total visits, patient balance, payments received, attorney information, and correspondence. This helps the office organize case-related administrative and financial records.

Is TrackStat HIPAA compliant, and does it sign a Business Associate Agreement?

TrackStat states that it follows HIPAA guidelines and signs a Business Associate Agreement (BAA) with every practice. The BAA sets out applicable responsibilities for handling protected health information. Each practice should review its agreement and ensure that its own user access, data handling, EHR integration, and communication workflows meet applicable HIPAA requirements. A BAA alone does not establish that every possible use or configuration is compliant.

What kind of chiropractic practice is a good fit for TrackStat?

TrackStat is designed for chiropractic offices that want to automate routine administrative tasks, prevent missed patient follow-ups, improve staff accountability, and use patient tracking beyond basic reminders or automated reviews. It may be useful to low-overhead practices seeking more automation and to growing practices that need structured scheduling and follow-up workflows. Fit depends on EHR compatibility, communication volume, staffing, and the office’s operational goals.

Does TrackStat require a long-term contract, or can I cancel month to month?

TrackStat offers month-to-month subscriptions. There is a signed agreement that includes the Business Associate Agreement, and cancellation requires three weeks’ notice. Review your agreement for the exact cancellation procedure and applicable terms.

Do I need to cancel my current appointment reminder system before trying TrackStat?

No. TrackStat’s free trial does not include texting, so you can evaluate its available features without first replacing your current texting or appointment reminder system. You can decide whether to make a change after the trial.

How long does TrackStat setup take for a chiropractic practice?

Most practices are up and running after approximately two guided setup calls. TrackStat configures the platform with your input, and training is included. Business texting requires carrier approval, which TrackStat estimates takes five to seven business days. Carrier approval is outside TrackStat’s direct control, so actual activation times may vary.

Which TrackStat plan should my chiropractic office start with: Bronze, Silver, or Gold?

The appropriate plan depends on your practice’s size, features, and patient messaging needs. Bronze may suit a smaller or starter practice, Silver may suit a typical practice, and Gold is intended for practices with higher texting volume. Confirm the current plan features, messaging allowances, compatible integrations, and prices with TrackStat before choosing.

How do I start a TrackStat free trial for my chiropractic practice?

Visit TrackStat’s website, select Watch Demo, and schedule a Zoom consultation on the following page. The TrackStat team will discuss your current EHR, workflows, and needs. If TrackStat is a fit, you can sign the required agreement and BAA and begin a guided free trial.